Applicable Law

This policy applies to all consumers within the meaning of the German Civil Code (BGB) and complies with the statutory distance-selling provisions. Your statutory rights, in particular your warranty claims for defective products, remain unaffected by this policy.

Right of Withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us, Luney The Cat e.K., Bertha von Suettner str. 17 51373 NRW Leverkusen, Email: meow@luney-the-cat.de, of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Exceptions to the Right of Withdrawal

By law, the right of withdrawal does not apply to the following contracts:

• Custom-made and personalized goods: Our products are made to order or personalized according to your specifications. As such, they are expressly excluded from the statutory right of withdrawal under § 312g (2) No. 1 BGB.
• Sealed hygiene products: For reasons of health protection and hygiene, the right of withdrawal is excluded for sealed goods that are not suitable for return due to health or hygiene reasons if the seal has been removed after delivery (§ 312g (2) No. 3 BGB).

Return Conditions and Packaging Requirements

For the rare cases where a return is accepted (e.g., statutory warranty claims, defective or incorrectly delivered items), the following conditions apply:

• Unopened and sealed: The product must be returned unused, unopened, and in its original sealed packaging. The inner sealed package containing the product must be fully intact and undamaged. We cannot accept returns of opened, used, worn, or tested products for hygiene and safety reasons.
• Secure outer packaging: Returned items must be placed in suitable, protective outer packaging before shipping. If a return arrives damaged because it was inadequately packed, the claim may be rejected or the refund value reduced.
• Complete contents: All original components, instructions, and accessories must be included.

Warranty and Statutory Rights

This policy does not affect your statutory warranty rights under German law. If a product is defective at the time of delivery, you remain entitled to subsequent performance (repair or replacement), reduction of the purchase price, or rescission of the contract where applicable. Warranty claims for defective items are not subject to the hygiene or custom-made exclusions above.

Return Process and Contact

To initiate any return, please contact us first at:

Luney The Cat e.K.
Bertha von Suettner str. 17
51373
Germany
Email: meow@luney-the-cat.de

Please provide your order number and the reason for the return. We will then provide you with the appropriate return instructions and, where applicable, a return shipping label.

Refusal of Unauthorized Returns

Returns sent without prior communication, or items that do not meet the above conditions (opened, used, damaged due to improper packaging), may be refused or returned to you at your expense.

Having issues with the website?

Or simply have to questions for us?

Feel free to contact us!

Email: meow@luney-the-cat.de

Telegram: t.me/headlessm8

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Transparent Pricing

We offer a large variety of products and we are always trying to make sure you pay for what you expect. The price is calculated precisely for each product according to:

• Working hours
• Design hours
• Manufacturing
• Packaging
• Casting
• Material costs

If you encounter some error in pricing then feel free to contact us and suggest changes.

Supplier Partnerships

If you're a supplier that is focused on 3D filament, 3D printers, platin silicone, gloves or heating, cooling, coating equipment—please contact us so that we can offer more affordable products to our customers and making business with you :D

Otherwise you can find our Cost Calculations Online on Github:

LuneyTheCat on GitHub